Tracking
Where your parcel is, and what the scans mean
Every order ships with a tracking number from Delhivery and India Post. This page explains how to read it and what to do when it stops moving.
1 business day
Before the number starts moving at all.
2-8 business days
2–5 working days to a metro, 4–8 working days to the rest of India.
3 to 9 business days
Counting our packing time, start to finish.
Finding your number
The tracking number is emailed to you the moment the courier collects the parcel — not when you place the order. Orders confirmed before 3:00 PM IST on a working day are handed over the same evening, so the email usually arrives that night or the next working morning.
If you cannot find it, write to us from the address you ordered with and put the order number in the subject line — the address is at the foot of this page. We can look it up and resend it.
Reading the scans
When tracking stops moving
A number that has not updated for two working days is worth asking about; one that has not updated for a day usually just means the parcel is between hubs and has not been scanned yet.
Send us the order number and we will raise it with the courier. We do that on your behalf — you do not need to chase them yourself.
If a parcel is returned to us as undelivered we contact you before doing anything with it. You can have it re-sent to a corrected address or refunded; nothing is disposed of silently.
Damaged on arrival
Open the parcel on camera if the outer box looks crushed or wet. A continuous unboxing video, sent within 48 hours of delivery along with photographs of the outer box, is what lets us settle a damage claim without argument. Return requests otherwise reach us within 7 days of delivery.